Privacy policy
Privacy Policy — Te Whare Mīharo Ora Trust
Last updated: April 17, 2026
Te Whare Mīharo Ora Trust (“we”, “our”, “us”) operates this website and store, including all related information, content, features, tools, products, and services (the “Services”). Our store is powered by Shopify, which enables us to provide these Services to you. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit, use, or make a purchase through our Services.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
We may collect or process the following categories of personal information, depending on how you interact with our Services:
Contact Information
• Name
• Email address
• Phone number
• Billing and shipping address
Financial Information
• Payment card details
• Transaction information
• Payment confirmation
(Processed securely by Shopify and payment providers)
Account Information
• Username
• Password
• Preferences and settings
Transaction Information
• Items viewed, added to cart, purchased, returned, exchanged, or cancelled
• Order history
Communications
• Information you provide when contacting us
• Customer support messages
Device & Usage Information
• IP address
• Browser type
• Device identifiers
• Pages visited and actions taken on the site
• Cookies and analytics data
Sensitive Information (Only When Necessary)
Because we support neurodiverse children, families may voluntarily share:
• Diagnosis status (e.g., Autism, Asperger’s, ADHD)
• Sensory needs
• Communication needs
• Behavioural or safety information
This information is collected only with your consent and used solely to provide safe, appropriate support for your child.
2. Sources of Personal Information
We collect information from:
• Directly from you (forms, enquiries, bookings, purchases)
• Automatically through cookies and device interactions
• Shopify, which hosts our store
• Service providers (e.g., payment processors, analytics tools)
• Third‑party partners when necessary
3. How We Use Your Personal Information
Provide, Tailor & Improve the Services
• Process orders and payments
• Manage accounts
• Arrange shipping and returns
• Customise your shopping experience
• Recommend products
• Improve website performance
Marketing & Advertising
• Send promotional emails or updates
• Show relevant ads based on your activity
(You may opt out at any time)
Security & Fraud Prevention
• Authenticate accounts
• Detect and prevent fraudulent or malicious activity
• Protect public safety
Communication
• Respond to enquiries
• Provide customer support
• Maintain our relationship with you
Legal Compliance
• Respond to legal requests
• Comply with applicable laws
• Enforce our policies
4. How We Store & Protect Your Information
We take privacy and data security extremely seriously. All personal information is stored securely using:
• Two‑Factor Authentication (2FA)
• Authentication codes required for login
• Restricted access available only to authorised management
• Password‑protected devices and accounts
• Encrypted digital storage
These measures ensure your information — and your child’s information — is protected at all times.
5. How We Disclose Personal Information
We may disclose personal information to:
Shopify
To operate our store, process payments, and provide